Activating the Collection of Traffic Data

About this task

You must tell the messaging system to start collecting traffic data before the system can format that data into a report. Reports can be produced for the current day or hour. Therefore, you can start running traffic reports almost as soon as traffic collection is activated. However, data for the full range of reporting periods (such as 192 hours, 8 days, or 13 months, depending on the report) is not available until that many hours', days', or months' worth of traffic data has been collected.

To activate traffic collection for the system and to define the prime time hours for collection:

Procedure

Log in to the Communication Manager Messaging web page.
Under Messaging Administration, select System Administration.
The system displays the Administer System Attributes and Feature page.
See Defining Basic Features and Parameters for a complete description of this screen.
Under Miscellaneous Paramters, enter values in the System Prime Time, Start:, and End: fields to indicate the "window" that will be used by the system to analyze and report prime-time traffic data.
These values normally correspond to your company's business hours but can be set to any values you want. (Traffic data is also collected at other times, but for reporting purposes, these values designate the prime-time hours.)

Note
The values you enter in these fields affect other system features, such as determining when out-of-hours personal greetings are played and routing out-of-hours calls to automated attendants. Be sure that any changes you make here do not adversely affect other feature functionality.
Under Feature Activations, select Yes in the Traffic Collection? field to collect data during the time interval specified above.
Click Save.